LYAC Intro


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Little Yes’ and Choices Concierge Sales Training Introduction Why Sales Training? *“What’s the point?. I’m good with people... besides, I don’t want to sound* *like a used-car salesman.”* That, right there, is exactly the point. You are 100% right to feel that way. But your dead wrong about sounding like a stereotypical salesman. The right kind of sales training, and practicing the proper techniques not only will enhance your guest’s experience; it has the benefit of guaranteeing that you DON’T come across as pushy or sound canned. And it’s fun. Essentially, it allows you to be... more you... but a far more effective you. Little Yes’ and Choices was developed over a period of more than 15 years right here in Key West. It is the cream skimmed off the top of some of the best sales trainers and best sales people I have ever had the pleasure of working with. It was developed specifically for the Key West Concierge. Brand new to the job, that has never been in sales before... and for someone who likes people. It was made specifically for you. It was made specifically for the job you do every day. No Time To Practice? *“I don’t have time to read and practice anything, I work three jobs. I’m tired,* *but I make pretty good money at the front desk anyway.”* Why not work ONE job and make phenomenal money, while creating far more satisfied guests than you ever have before? You’ll have a life & a lot more energy too. You’ve heard the story before. A man is walking through the woods and comes upon another man trying to cut down a tree with a very dull axe. He asks the man, “Why don’t you just sharpen your axe?” The tired worker replies “I can’t take the time, I’ve got to get this tree cut down!”... you get the picture. Work hard, but work smart. The question is: Are you willing to spend 15 quieter minutes of the day, on the job, practicing and reading to triple your income in Key West activities commissions, while amazing your coworkers and making your manager really happy? What exactly will it do for me? *“I’m Not in Sales, How can I use this?"* Oh yes you are! And your owner and manager need you to be good at it when taking advance reservations, when checking someone in, when checking them out, when the guest comes to you with questions, or when dealing with an issue or angry guest. When you’re talking with that guest that is thinking about going to Fort Jefferson or going snorkeling or renting scooters or any of the hundreds of things Key West offers. Even your personal life involves negotiations. You just need to care enough to grow. This is what LYAC is going to do for you: A. You will look forward to that next guest that walks through the door. B. Your level of confidence (and satisfaction) will go through the roof. C. You’ll make a ton of money, and you’ll see a lot more value in your job. D. Your guests will love you and so your manager will too. E. You might feel a terrific new sense of pride and understanding. F. You might even find yourself thinking more about what is down the road for you. G. It will teach you exactly what to look for, what to listen for and what to say. H. It will create a loyalty in your guests that will make everyone see you differently. I. It can make a tremendous impact on your personal life, giving you the upper edge. Interested? *“The first step, know your stuff”* You need to know what you are talking about so, right now, before the next issue comes out, start making a list of everything you currently make reservations for. From Sunset Cruises to Dry Tortugas trips to Snorkeling to Bike or Scooter Rentals. Just grab a legal pad and write down the Activity Name, phone, contacts, trip times, where to catch the boat or plane, what highlights the activity features, and what you personally like about the activity. Coming Soon: We are producing a Laminated Concierge Reference Sheet that you will love! It will feature every single activity in Key West, complete with phone numbers, contacts and activity description. Key West has never seen anything quite like this and it’s going to be totally free to our KWCell.com SMS text members! Another great reason to join up! Next Week... First Contact with your Guest. See you then! Got Questions? Call any time 607-228-0482

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